Privacy Policy

Last updated: August 7, 2026

LevelUpFamily (“we”) helps families track children’s reading, study and quest progress. This policy explains how we process personal data on our website and mobile app.

1. Data controller

The data controller is LevelUpFamily. Contact: support@levelupfamily.com.tr · https://www.levelupfamily.com.tr

2. Data we collect

Family account: email, password (hashed), optional family name.
Parent panel password (hashed).
Child profiles: name, grade, avatar choice.
Activity records: reading sessions, study logs, quests, goals, achievements, reward claims.
Technical data: session tokens, error logs, feedback messages (if you submit them).

3. How we use data

Account creation, login and profile management.
Recording child activities, parent approval and XP/statistics.
Parent panel, reports and mobile app sync.
Password reset and security emails.
Improving the service and providing support.

4. Children’s privacy

The app is used through parent-created family accounts. Children under 13 cannot sign up alone; profiles are managed by parents. Child data is processed only for in-family tracking — we do not use it for ad profiling.

5. Data sharing

We do not sell or rent your data.
Providers such as hosting (Vercel), database (Neon PostgreSQL) and email (Resend) access data only to operate the service.
We may disclose data when required by law.

6. Retention and security

Data is transmitted over HTTPS. Passwords are bcrypt-hashed. Session tokens expire. You can permanently delete your account at any time — see section 7.

7. Your rights

You may request access to or correction of your data.
You may permanently delete your account yourself — no email request required. In the mobile app: Parent Panel → Settings → Delete Account (enter your parent panel password to confirm). On the website: Parent Panel → Settings → Delete Account. Deletion removes your family account, all child profiles, and all associated data; it cannot be undone.
For support, use the in-app feedback form or email support@levelupfamily.com.tr.

8. Changes

We may update this policy. Material changes will be reflected in the “last updated” date on this page.

Contact

Privacy questions: support@levelupfamily.com.tr