Privacy Policy

1. Data controller

The data controller is LevelUpFamily. Contact: support@levelupfamily.com.tr · https://www.levelupfamily.com.tr

2. Data we collect

• Family account: email, password (hashed), optional family name.
• Parent panel password (hashed).
• Child profiles: name, grade, avatar choice.
• Activity records: reading sessions, study logs, quests, goals, achievements, reward claims.
• Technical data: session tokens, error logs, feedback messages (if you submit them).

3. How we use data

• Account creation, login and profile management.
• Recording child activities, parent approval and XP/statistics.
• Parent panel, reports and mobile app sync.
• Password reset and security emails.
• Improving the service and providing support.

4. Children’s privacy

The app is used through parent-created family accounts. Children under 13 cannot sign up alone; profiles are managed by parents. Child data is processed only for in-family tracking — we do not use it for ad profiling.

5. Data sharing

• We do not sell or rent your data.
• Providers such as hosting (Vercel), database (Neon PostgreSQL) and email (Resend) access data only to operate the service.
• We may disclose data when required by law.

6. Retention and security

Data is transmitted over HTTPS. Passwords are bcrypt-hashed. Session tokens expire. Contact us to delete your account or correct your data.

7. Your rights

• You may request access to or correction of your data.
• You may request account deletion.
• Use the in-app feedback form or email for support.

8. Changes

We may update this policy. Material changes will be reflected in the “last updated” date on this page.

Contact

Privacy questions: support@levelupfamily.com.tr